Electronic Visit Verification – In-Home Supports Assurance System

In 2020, Federal regulations require that all Personal Supports service providers use a clock-in and clock-out system to record their service times. The purpose is to increase accountability for service provisions, and to help make sure that people are receiving services as outlined in their Person-Centered Plan.

The DDA is launching the In-Home Supports Assurance System (ISAS) for person supports service. ISAS meets the federal requirement for an Electronic Visit Verification (EVV) system across the state.

What is the In-Home Supports Assurance System?

ISAS is a telephone-based electronic, clock-in and clock-out billing system. It is used to monitor the services people receive, to record service times, and to verify that people are receiving services as authorized in their Person-Centered Plans.

What is the ISAS Implementation Timeline?

·     Pilot Program: On December 1, 2019, ISAS will be used by a small group of DDA providers of personal supports services. This small group will validate the new system in preparation for the full launch.

·     Full Launch: In 2020, depending on the LTSS transition timeline, all providers of Personal Support Services will start using ISAS for billing of rendered services.

What does ISAS Mean for People Receiving DDA Services?

It means there will more accountable for services authorized in the person’s PCP and payment for services provided. This change will not impact people’s services. Coordinators of Community Services are receiving training and informational tools to ensure service recipients understand how provider staff will use ISAS.

For more information, contact the ISAS team by at mdh.isashelp@maryland.gov or 410-767-1719.