Since March of last year, SCI has operated in a fully remote capacity. This means your Supports Planner or Coordinator of Community Services worked with you virtually through video conferencing to ensure your services and access to resources were maintained. In addition, SCI closely followed the guidelines outlined by the Centers for Disease Control and Prevention (CDC) and the Maryland Department of Health (MDH), making certain our procedures matched or surpassed their recommendations. Founded on the core principle of access for all, the SCI mission remains to provide quality case management services by helping people understand what their choices are and connecting them to resources in their communities in ways that respect their dignity and rights. This past year has been a learning experience for SCI. The pandemic affirmed our long-standing commitment of investing in technology to enhance our delivery of services. As the largest provider of case management services to the disability community, we were able to continue services, when stay-at-home mandates were ordered in Maryland. SCI also increased check-ins and phone calls. All these measures aimed to increase services and care.

Starting September 1, 2021, we look forward to resuming our services in-person for any person receiving services from SCI, who is comfortable with an in-person visit. In addition, we require all our Team Members to wear personal protective equipment (PPE), which means our Team Members are required to wear masks and any additional equipment needed to follow safety measures. These requirements are in place to keep you and our Team Members safe and protected. SCI will continue to monitor, measure, and modify these requirements, keeping the safety of our Team Members and the community at the center of all decisions.

We thank you for choosing SCI and look forward to providing you with exceptional service.